Return Policy

Return Policy and Money Back Guarantee

You may return any unsoiled and undamaged hand-made or machine-made rug you purchase from The Rug Rack inventory with which you are not satisfied, for any reason, within 48 hours of the date received for a refund of the purchase price. Any special order area rugs, which are not in stock at our store, may not be returned.


Credit Policy

Forms of payment: Visa, Mastercard, Discover, American Express, personal checks with proper identification, and good ol’ cash are accepted.
Credit on returned merchandise may be applied toward another purchase.


Delivery Policy

Should our customer purchase multiple rugs, The Rug Rack will be more than happy to deliver the rugs at no charge as long as it is in the Chattanooga area. A reasonable delivery charge would be applied for delivery outside the immediate Chattanooga area.


Pricing Policy

Our Pricing Guarantee

We believe our pricing is competitive with any rug store in the area. If, however, you find area rugs that we offer at a lower price at any store in Chattanooga or North Georgia , we will match the price and give you a rug underlayment at no additional charge.